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Know Me
Some of the Experience that I Bring
Management/ Leadership Experience
● Oversaw the coaching department at Headspace and Ginger, a 24/7 365 mental health coaching platform that supports scheduled sessions, drop in, risk management, and care escalation.
● Led the high growth of the coaching team from a small group of coaches delivering >500 sessions a week to a 200 person department delivering ~8,000 coaching sessions each week.
● Implemented a pod system to support performance management leading to a Coach member rating increase from a historical 4.65 to over 4.8 and treatment outcomes of ~57% partial symptom response and ~41% full symptom response to both anxiety and depression.
● Developed and scaled all risk policies and procedures to match the growth of the business. This included the development of a Specialized Risk Team, and a more robust case review and clinical rounds process.
● Supported the creation and launch of Headspace’s NBHWC accredited Coaching Program.
● Worked cross functionally with product, engineering, operations, finance, business ops, and others to:
● Develop and launch our Direct to Consumer (D2C) offering.
● Create a new electronic health record (EHR) called Carehub.
● Launch Adolescent, Spanish, and French services to the public.
● Launch a new and more efficient model that breaks the coaching team into two different teams, the In-the-Moment Support team and the Scheduled Coaching Team.
Coaching and Direct Care Experience
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Provided Mental Health Coaching virtually and in person to adolescents and adults
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Digital Health Startups (Virtually)
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Supportive Housing
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Provided therapy services **No longer licensed**
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Medical Clinics (In person and Virtual)
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Residential Substance Use
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Supportive Housing
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Provided Vocational Services
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Neurorehabilitation Clinic
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Residential Substance Use
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Supportive Housing
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My Philosophy
I Believe...
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In the transformational power and efficacy of coaching. Both at the individual level and the organizational level.
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That the integration of coaches into healthcare settings offers huge opportunities to improve efficiency, scale, and cost
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That technology in coaching needs to be embraced and that it has the potential to improve quality, access, and support.
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While AI will not take over human coaching, it can be successfully integrated into coaching models.
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I Support...
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By offering expertise on Health and Wellness Coaching, scaling operations, technology integration, and leadership to digital health startups and other healthcare settings.
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By providing leadership, mental health, and health and wellness coaching services to individuals.
Education and Credentials
Education
Master of Science in Rehabilitation Counseling at Rutgers University
Bachelor of Arts in Business Administration at Ramapo College of New Jersey
Certifications
National Board Certified Health and Wellness Coach (NBC-HWC)
Certified Rehabilitation Counselor (CRC)